LOCAL INDEPENDENT BUSINESS | EXCELLENT CUSTOMER SERVICE | FREE SURVEY & QUOTE | LONG WARRANTY*
TERMS OF BUSINESS
All The Little Details
Everything you need to know when purchasing from The Essex & Suffolk Awning Company.
TERMS AND CONDITIONS OF SALE – PLEASE READ BEFORE PLACING YOUR ORDER:
Awnings are a beneficial addition to your home and a fixture which is retro-fitted in to your existing environment. This can mean that there are some adjustments required which we have endeavoured to detail below to avoid any surprises so please familiarise yourself with all details including our payment terms and feel free to ask any questions before you place your order to avoid any issues after your order has been placed.
Being a local, small, independent company will always offer our best price.
1. Payment terms – 75% non-refundable deposit payable to place order and 25% balance on the day of installation
2. Full payment is required on the day of installation
3. This quotation is subject to our standard terms and conditions of business unless otherwise agreed in writing.
4. Any changes made to the specification detailed on this quote after the order has been placed will be charged for in full in addition to full payment being required for this order.
5. If you decide to cancel your order after the deposit has been paid, full payment of the order is required including delivery charges but less the fitting charge which will have been calculated as either a day or half day.
6. Quotation valid for 28 days. Prices and delivery subject to confirmation after this time due to manufacturer price rises.
7. All prices are inclusive of VAT.
8. Warranty starts from date of install (assuming full payment has been received) and is valid only for the customer named on the order form at the address detailed, for the length of time discussed and is dependent on the product chosen. Warranty cannot be transferred to a new house owner.
9. Quote includes labour, fitting materials & disposal of all our packaging. Any additional electrical work we identify that is required to power the awning is not included in our price and will need to be undertaken by a certified electrician before installation day. Any return visits to site to complete an installation due to electrical work not being carried out before we deliver and install may be chargeable at £50 per operative per hour
10. In the rare event that any hairline cracks are caused in the plaster or external render by drilling mounting brackets onto your walls, we will make good the cracks with filler but do not repaint. We cannot be held responsible for any damage caused to your walls and are not liable for repainting /repair costs should this be necessary.
11. Manufacture lead times quoted at first survey are subject to final confirmation at the time of placing your order.
12. Pre manufacture survey quotes or estimates, are subject to a final manufacture survey by one of our fitters and are subject to change following the final survey.
13. We will require the customer to be present and to “sign-off” the installation on the day and to sign a customer satisfaction sheet to say that they are satisfied with the product and the installation.
14. In the event of damage to any part of the products supplied, we will replace the damaged part free of charge (assuming the damage was not caused after install). Money cannot be held back in lieu of any damage.
15. Awnings must not be left open in wet or windy conditions, Any damage sustained to an awning due to damage by pooling water or wind is not covered by the manufacturer’s warranty. Wind and rain sensors must be regular checked and maintained if relied upon to close an awning automatically during bad weather.